Returns & Exchange

Effective Date: 05/20/2020

Returns, Exchanges & Refunds

Thank you for shopping at Frobutter.com. Due to the COVID-19 pandemic, once an order has shipped, we do not accept returns or exchanges.

Purchases Made Through Retailers

Please contact the store you purchased from for a return or exchange. We are unable to provide a return or exchange for a purchase made through a retailer.

Cancellation

Although we do not accept any returns or exchanges, you may cancel an order before it ships from our facility if it has not been packed or staged for shipping.

Incorrect Items

If you received the wrong item based on a packaging error on our part, we apologize and are glad to correct our error. Please contact us within 5 business days of receiving the item based on mail carrier’s delivery confirmation status. We will provide a return label for the item that was incorrectly shipped. We will then ship you the correct product.

Damaged or Defective Products

Damaged or defective products may be returned to Frobutter.com after contacting sales@frobutter.com. Please submit photo images of the damaged or defective product.

The tracking shows the package was delivered but I didn’t receive my package. What if I have a lost or stolen package?

When completing an order, the customer must provide a safe and accurate address for delivery. Once an order has shipped, Fro Butter is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility.

Shipping Lead Time

All orders have at least 2-3 business day lead time upon receipt of order. Shipping method applies after order has shipped.

Orders placed during a holiday or promotion will have an approximate lead time of at least 3-4 business days upon receipt of order. Shipping method applies after order has shipped.

If you have any questions regarding our Return Policy, practices, or your use of our sites or applications, please contact us at sales@frobutter.com or using the information below:

4595 Towne Lake Pkwy building 300 Suite 140

Woodstock Ga 30189

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