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FAQs FAQs

FAQs FAQs

Products

How do I check if a product has acertain ingredient?

Currently we do not have a list of products that contain a certain ingredient. Please visit the product page and check the ingredients list for the product you are interested in.

My hair is loc, can I use your products?

Yes. Our products can be used for locs. We recommend our Natty Dread Loc and Scalp Oil. It is a combination of oils working to restore shine while deeply moisturizing and conditioning your locs and scalp.

I am Non-African American with curly and thick hair. Can I use your products?

Yes. Our products are good for all hair types and ethnicities. Our products can be used in children, women, and men. Mostly our products work best with hair types lacking moisture like curly or coily hair. You can now shop on our website by hair concern to see what products we recommend for your hair.

Will this irritate my skin or scalp?

SAFETY GUIDE

Certain ingredients of Fro Butter products may contain essential oils, butter, and oils from natural nuts, seeds, and fruits, as well as soy. If you have any allergies, medical conditions or are pregnant, please consult your healthcare professional prior to use. We recommend that people with sensitive skin perform an area/patch test and/or consult a healthcare professional prior to use. Discontinue use of any Fro Butter product should irritation occur. Fro Butter products are for external use only. Do not consume these items, as they may contain essential oils, which should never be consumed.

AREA/PATCH TEST

This test allows you to test a small area of your skin for 24 hours before applying the treatment to a larger area. We recommend rubbing the Fro Butter mixture on the skin near your elbow, covering it with a bandage for 24 hours and if there is no allergic response (redness, itchiness, swelling) then apply the treatment as directed in the instructions. If you have an allergic reaction, we do not recommend the use of Fro Butter and suggest that you seek a medical professional’s consultation.

Are your products Tear-Free?

No, our products are not tear-free.

I have nut allergies; do you have any products that contain nuts?

Yes. Please be advised that ALL of our products do have nut derivatives such as sweet almond oil or coconut oil. You can check the ingredients for each of our products in the product description.

What if I have an allergic reaction to your product?

We recommend discontinue use immediately and contact your physician. They can provide you details on what ingredient you may have had a reaction to.

How long will a jar of Fro Butter last?

This depends on how often you use the product. With daily use 1 jar can last roughly 30 days.

Shipping/Tracking

How can I track my order?

Order can be track by visiting our 'Order Status' page on our website homepage. If you wish to fast track to this page, simply click on the link here: https://frobutter.com/apps/trackorder

Will I receive a shipping notification?

Yes. As your order is being processed and has gone through fulfillment, a shipping confirmation email will be sent for each shipment. In the event of some items cannot be fulfilled, we will send you a final email detailing any items that maybe short shipped or cancelled.

How long will it take for my order to ship?

Update: **** Due to regulations surrounding COVID-19 and statements from our carriers, shipping will be delayed 3 to 5 business days***

How do I get free shipping?

To qualify for free shipping, your order must reach $60 or higher before tax or shipping is applied after any discounts have been applied. The discount to shipping will be shown when calculating the total of the order.

How fast is free shipping?

Free shipping will be delivered within 8 business days.

I have placed my order now when will it ship?

All orders have a 1-2 business day lead time upon receipt of order. Shipping method applies after order has moved from our fulfillment center then shipped by the carrier. Orders placed during a holiday or promotion will have an approximate lead time of 3-5 business days upon receipt of order. Shipping method applies after order has moved from our fulfillment center then shipped by the carrier.

Do you ship outside the U.S.?

All orders ship within the United States, Puerto Rico or the Virgin Islands. We do not ship internationally at this time.

I have a rush order, can I have it delivered on Saturday?

Shipping times are based on Monday – Friday deliveries.

Can I pick up my order instead of having it delivered?

We only offer shipping online currently. We do not have a store front for pick up orders.

Do you ship to military addresses?

Yes, we ship to military addresses via United States Postal Services. When entering your address, you can select the appropriate armed forces location at the bottom of the “state” drop down menu.

When I entered my shipping address, I am receiving an error that my address is invalid?

Our shipping is tied directly to the carrier’s website. An invalid address error will appear if the carrier is able to ship to that location or is unable to find that location in their database. The carrier will require a valid United States address.

My Package arrived damaged.

Sorry to hear that. Email us at sales@frobutter.com with an image, your order number and someone from our sales team will reach out to assist you.

My package says delivered but never came?

If your package has been lost/stolen/undelivered, please file a claim with the carrier listed on your shipping notification. USPS Customer Service Contact Number: (800) 275-8777.

What should I do if my package is lost or stolen?

When completing an order during checkout, the customer must provide a safe and accurate address for delivery. Once an order has shipped. For Butter is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pickup at the holding facility.

What can I do if I received the wrong item?

If you received the wrong item based on a package error on our part, we apologize and are glad to correct our error. Please contact us within 5 business days of receiving the item based on mail carrier’s delivery confirmation status. We will provide a return label for the item that was incorrectly shipped. We will then ship you the correct product.

My tracking number is not working

If your package just shipped, please allow at least one to two business days for the carrier to update their site with all tracking information.

My tracking number is not working

If your package just shipped, please allow at least one to two business days for the carrier to update their site with all tracking information.

My tracking number is not working

If your package just shipped, please allow at least one to two business days for the carrier to update their site with all tracking information.

Other Questions/Payment Acceptance

What forms of payments do you accept?

We accept United Stated based cards: credit, debit, and gift cards. These must be issued with the Visa, Mastercard, Discover, Or American Express logos.

Do you accept PayPal?

Yes, we do accept PayPal.

Do you accept Money Orders?

No, we do not accept money orders. Please see above for the forms of payment we accept.

Can I try your products first before I purchase?

We partner regularly with trade shows and events. Follow us on our Instagram @Frobutter for more info on upcoming events near you.

Do you sell Fro Butter in stores?

No. Selling direct-to-customers allows us to provide the best possible experience to our customers.

Where can I send my request for donations and / or samples for my upcoming event?

You can send your request for donations and/or samples to sales@frobutter.com.

Can you send me coupons?

Sure! Simply subscribe to our email list to receive exclusive savings and flash sale offers.

Why is the consistency different from the product I just ordered to the one I already have?

We use natural and organic ingredients with no harmful chemicals. Due to the nature of the ingredients, the consistency and scent may differ.

Return/Exchange/Cancel

Can I exchange the products I received?

For the safety of our team and due to the COV19 pandemic, once an order has been shipped, we do not accept returns or exchanges.

How can I cancel my order?

Although we do not accept any returns or exchanges, you may cancel an order before it ships from our facility if it has not been packed or staged for shipping.

Products

How do I check if a product has acertain ingredient?

Currently we do not have a list of products that contain a certain ingredient. Please visit the product page and check the ingredients list for the product you are interested in.

My hair is loc, can I use your products?

Yes. Our products can be used for locs. We recommend our Natty Dread Loc and Scalp Oil. It is a combination of oils working to restore shine while deeply moisturizing and conditioning your locs and scalp.

I am Non-African American with curly and thick hair. Can I use your products?

Yes. Our products are good for all hair types and ethnicities. Our products can be used in children, women, and men. Mostly our products work best with hair types lacking moisture like curly or coily hair. You can now shop on our website by hair concern to see what products we recommend for your hair.

Will this irritate my skin or scalp?

SAFETY GUIDE

Certain ingredients of Fro Butter products may contain essential oils, butter, and oils from natural nuts, seeds, and fruits, as well as soy. If you have any allergies, medical conditions or are pregnant, please consult your healthcare professional prior to use. We recommend that people with sensitive skin perform an area/patch test and/or consult a healthcare professional prior to use. Discontinue use of any Fro Butter product should irritation occur. Fro Butter products are for external use only. Do not consume these items, as they may contain essential oils, which should never be consumed.

AREA/PATCH TEST

This test allows you to test a small area of your skin for 24 hours before applying the treatment to a larger area. We recommend rubbing the Fro Butter mixture on the skin near your elbow, covering it with a bandage for 24 hours and if there is no allergic response (redness, itchiness, swelling) then apply the treatment as directed in the instructions. If you have an allergic reaction, we do not recommend the use of Fro Butter and suggest that you seek a medical professional’s consultation.

Are your products Tear-Free?

No, our products are not tear-free.

I have nut allergies; do you have any products that contain nuts?

Yes. Please be advised that ALL of our products do have nut derivatives such as sweet almond oil or coconut oil. You can check the ingredients for each of our products in the product description.

What if I have an allergic reaction to your product?

We recommend discontinue use immediately and contact your physician. They can provide you details on what ingredient you may have had a reaction to.

How long will a jar of Fro Butter last?

This depends on how often you use the product. With daily use 1 jar can last roughly 30 days.

Shipping/Tracking

How can I track my order?

Order can be track by visiting our 'Order Status' page on our website homepage. If you wish to fast track to this page, simply click on the link here: https://frobutter.com/apps/trackorder

Will I receive a shipping notification?

Yes. As your order is being processed and has gone through fulfillment, a shipping confirmation email will be sent for each shipment. In the event of some items cannot be fulfilled, we will send you a final email detailing any items that maybe short shipped or cancelled.

How long will it take for my order to ship?

Update: **** Due to regulations surrounding COVID-19 and statements from our carriers, shipping will be delayed 3 to 5 business days***

How do I get free shipping?

To qualify for free shipping, your order must reach $60 or higher before tax or shipping is applied after any discounts have been applied. The discount to shipping will be shown when calculating the total of the order.

How fast is free shipping?

Free shipping will be delivered within 8 business days.

I have placed my order now when will it ship?

All orders have a 1-2 business day lead time upon receipt of order. Shipping method applies after order has moved from our fulfillment center then shipped by the carrier. Orders placed during a holiday or promotion will have an approximate lead time of 3-5 business days upon receipt of order. Shipping method applies after order has moved from our fulfillment center then shipped by the carrier.

Do you ship outside the U.S.?

All orders ship within the United States, Puerto Rico or the Virgin Islands. We do not ship internationally at this time.

I have a rush order, can I have it delivered on Saturday?

Shipping times are based on Monday – Friday deliveries.

Can I pick up my order instead of having it delivered?

We only offer shipping online currently. We do not have a store front for pick up orders.

Do you ship to military addresses?

Yes, we ship to military addresses via United States Postal Services. When entering your address, you can select the appropriate armed forces location at the bottom of the “state” drop down menu.

When I entered my shipping address, I am receiving an error that my address is invalid?

Our shipping is tied directly to the carrier’s website. An invalid address error will appear if the carrier is able to ship to that location or is unable to find that location in their database. The carrier will require a valid United States address.

My Package arrived damaged.

Sorry to hear that. Email us at sales@frobutter.com with an image, your order number and someone from our sales team will reach out to assist you.

My package says delivered but never came?

If your package has been lost/stolen/undelivered, please file a claim with the carrier listed on your shipping notification. USPS Customer Service Contact Number: (800) 275-8777.

What should I do if my package is lost or stolen?

When completing an order during checkout, the customer must provide a safe and accurate address for delivery. Once an order has shipped. For Butter is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pickup at the holding facility.

What can I do if I received the wrong item?

If you received the wrong item based on a package error on our part, we apologize and are glad to correct our error. Please contact us within 5 business days of receiving the item based on mail carrier’s delivery confirmation status. We will provide a return label for the item that was incorrectly shipped. We will then ship you the correct product.

My tracking number is not working

If your package just shipped, please allow at least one to two business days for the carrier to update their site with all tracking information.

My tracking number is not working

If your package just shipped, please allow at least one to two business days for the carrier to update their site with all tracking information.

My tracking number is not working

If your package just shipped, please allow at least one to two business days for the carrier to update their site with all tracking information.

Other Questions/Payment Acceptance

What forms of payments do you accept?

We accept United Stated based cards: credit, debit, and gift cards. These must be issued with the Visa, Mastercard, Discover, Or American Express logos.

Do you accept PayPal?

Yes, we do accept PayPal.

Do you accept Money Orders?

No, we do not accept money orders. Please see above for the forms of payment we accept.

Can I try your products first before I purchase?

We partner regularly with trade shows and events. Follow us on our Instagram @Frobutter for more info on upcoming events near you.

Do you sell Fro Butter in stores?

No. Selling direct-to-customers allows us to provide the best possible experience to our customers.

Where can I send my request for donations and / or samples for my upcoming event?

You can send your request for donations and/or samples to sales@frobutter.com.

Can you send me coupons?

Sure! Simply subscribe to our email list to receive exclusive savings and flash sale offers.

Why is the consistency different from the product I just ordered to the one I already have?

We use natural and organic ingredients with no harmful chemicals. Due to the nature of the ingredients, the consistency and scent may differ.

Return/Exchange/Cancel

Can I exchange the products I received?

For the safety of our team and due to the COV19 pandemic, once an order has been shipped, we do not accept returns or exchanges.

How can I cancel my order?

Although we do not accept any returns or exchanges, you may cancel an order before it ships from our facility if it has not been packed or staged for shipping.

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