Products

How to Check for Certain Ingredients in a Product

To check if a product contains a specific ingredient, please visit the product page and refer to the ingredients list provided.

Can I Use Your Products for My Locs?

Absolutely! Our products are suitable for locs. We highly recommend trying our Natty Dread Loc and Scalp Oil. This unique blend of oils effectively restores shine, deeply moisturizes, and conditions your locs and scalp.

Skin and Scalp Irritation Concerns

Safety Guide: Fro Butter products may contain essential oils, natural butters, and oils derived from nuts, seeds, and fruits, as well as soy. If you have allergies, medical conditions, or are pregnant, it is advisable to consult your healthcare professional before use. We recommend performing an area/patch test and consulting a healthcare professional if you have sensitive skin. Discontinue use if any irritation occurs. Please note that Fro Butter products are for external use only and should not be consumed as they may contain essential oils, which are not meant to be ingested.

Area/Patch Test: It is recommended to conduct an area/patch test by applying a small amount of Fro Butter mixture on the skin near your elbow and covering it with a bandage for 24 hours. If no allergic response such as redness, itchiness, or swelling occurs, you can proceed to apply the treatment as directed. However, if you experience an allergic reaction, we advise against using Fro Butter and suggest consulting a medical professional.

Tear-Free Formulation

No, our products are not tear-free.

Nut Allergies

Yes, please be aware that all our products contain nut derivatives such as sweet almond oil or coconut oil. You can check the ingredients list for each product in the product description.

Allergic Reaction to Our Product

If you experience an allergic reaction to our product, we recommend discontinuing use immediately and contacting your physician for further guidance on identifying the ingredient you may have had a reaction to.

Shelf Life and Usage

How Long Does a Jar of Fro Butter Last?

The duration of a jar of Fro Butter depends on the frequency of usage. With daily use, one jar can last approximately 30 days. To extend the shelf life of unused butter, store it in the freezer.

Shipping and Tracking

How to Track My Order?

You can easily track your order by visiting our website's homepage and navigating to the 'Track Order' page. Alternatively, you can click on this link: Track Order.

Shipping Notification

Yes, you will receive a shipping confirmation email for each shipment as your order goes through fulfillment.

Shipping Time

For regular orders, the processing time to make the products from scratch is 5-7 business days after receiving and accepting your payment. Please note that business days do not include weekends or federal holidays.

Elite Order Shipping Time

For Elite orders, the processing time to make the products from scratch is 2-5 business days after receiving and accepting your payment. Business days do not include weekends or federal holidays.

Free Shipping Qualification

To qualify for free shipping, your order must reach $65 or more before tax or shipping charges are applied, after any discounts have been applied. The shipping discount will be reflected in the total order calculation.

Shipping Speed for Free Shipping

For orders eligible for free shipping, the processing time to make the products from scratch is 5-7 business days after receiving and accepting your payment. Business days do not include weekends or federal holidays.

Shipping Speed for Elite Free Shipping

For Elite orders eligible for free shipping, the processing time to make the products from scratch is 2-3 business days after receiving and accepting your payment. Business days do not include weekends or federal holidays.

Order Shipment Time

All orders have a lead time of 5-7 business days upon receipt of the order. The shipping method applies once the order has moved from our fulfillment center and is shipped by the carrier. During holidays or promotions, the lead time may be approximately 7-14 business days. The shipping method applies once the order has moved from our fulfillment center and is shipped by the carrier.

Elite Member Order Shipment Time

All Elite member orders have a lead time of 2-3 business days upon receipt of the order. The shipping method applies once the order has moved from our fulfillment center and is shipped by the carrier. During holidays or promotions, the lead time may be approximately 5-7 business days. The shipping method applies once the order has moved from our fulfillment center and is shipped by the carrier.

International Shipping

Currently, we only ship orders within the United States, including Puerto Rico and the Virgin Islands. We do not offer international shipping at this time.

Saturday Delivery and Order Pickup

Shipping times are based on Monday to Friday deliveries. We do not offer order pickup at our location as we currently only provide shipping services.

Military Addresses

Yes, we do ship to military addresses using the United States Postal Services. When entering your address, you can select the appropriate armed forces location at the bottom of the "state" drop-down menu.

Invalid Shipping Address Error

If you receive an error message stating that your shipping address is invalid, please note that our shipping is directly tied to the carrier's website. This error may occur if the carrier is unable to ship to or locate the specified address in their database. Please ensure that you provide a valid United States address for successful shipping.

Damaged Package

If your package arrives damaged, please email us at sales@frobutter.com with an image of the damage and your order number. Our sales team will reach out to assist you promptly.

Package Not Received

If your package is marked as delivered but has not arrived, please file a claim with the carrier listed on your shipping notification. For USPS, you can contact their customer service at (800) 275-8777.

Lost or Stolen Package

Once an order has shipped, it is the customer's responsibility to provide a safe and accurate delivery address. Fro Butter is not liable for lost, stolen, or undelivered packages confirmed as delivered to the provided address. Please contact the carrier for further information regarding the delivery. If necessary, you can schedule a pickup at the carrier's holding facility by contacting them and providing your tracking number for assistance with the investigation.

Incorrect Item Received

If you received the wrong item due to an error on our part, we apologize for the inconvenience. Please contact us within 5 business days of receiving the item, providing the order number based on the mail carrier's delivery confirmation. We will provide a return label for the incorrectly shipped item and arrange for the correct product to be shipped to you.

Tracking Number Issues

If your tracking number is not working, please allow at least one to two business days for the carrier to update their website with the complete tracking information.

Order Confirmation Not Received

Order confirmations are automatically sent by our system once an order has been placed. If you have not received a confirmation email, please check your spam folder to ensure it was not filtered there. Additionally, please double-check that you entered your email address correctly during checkout.

Payment Acceptance

Accepted Forms of Payment

We accept United States-based credit, debit, and gift cards with Visa, Mastercard, Discover, or American Express logos.

PayPal

Yes, we accept PayPal as a payment option.

Money Orders

Unfortunately, we do not accept money orders. Please refer to the accepted forms of payment mentioned above.

Other Questions

Amazon Sales

Our products are sold on Amazon by third-party distributors. If you have any issues with your Amazon purchase or need to make a return, please contact Amazon directly for further instructions.

Formula Consistency

We are proud to say that our beloved formula has remained consistent over the past decade. However, there may be slight variations in color due to seasonal changes and the time of Shea Nut harvesting.

Product Sampling

We regularly partner with trade shows and events to offer product sampling opportunities. Stay updated on upcoming events near you by following us on Instagram @Frobutter.

In-Store Availability

Currently, we do not sell Fro Butter products in physical stores. We focus on providing the best possible experience to our customers through direct-to-customer sales.

Contacting Us

Due to staff limitations and high volumes, we handle all inquiries via email at sales@frobutter.com. We strive to respond to your queries as soon as possible.

Unsubscribing from Mailing List

To unsubscribe from our mailing list, scroll to the bottom of the email you received and click the "unsubscribe" button. This will remove you from future marketing emails.

Requesting Donations or Event Samples

If you have a request for donations and/or samples for your upcoming event, please send your request to sales@frobutter.com.

Coupons

Certainly! Subscribe to our email list to receive exclusive savings and flash sale offers.

Consistency and Scent Variations

Our products contain natural and organic ingredients without harmful chemicals. Due to the nature of these ingredients, the consistency and scent may vary slightly between batches.

Returns, Exchanges, and Cancellations

Product Exchanges

Due to the sensitive nature of our products, we do not accept returns or exchanges once a product has been used or opened. Please refer to our return policy for more detailed information.

Order Cancellation

If you wish to cancel your order before it has been packed or staged for shipping, please contact customer service at sales@frobutter.com. Include your order number in the subject line for efficient processing.

Products

How to Check for Certain Ingredients in a Product

To check if a product contains a specific ingredient, please visit the product page and refer to the ingredients list provided.

Can I Use Your Products for My Locs?

Absolutely! Our products are suitable for locs. We highly recommend trying our Natty Dread Loc and Scalp Oil. This unique blend of oils effectively restores shine, deeply moisturizes, and conditions your locs and scalp.

Skin and Scalp Irritation Concerns

Safety Guide: Fro Butter products may contain essential oils, natural butters, and oils derived from nuts, seeds, and fruits, as well as soy. If you have allergies, medical conditions, or are pregnant, it is advisable to consult your healthcare professional before use. We recommend performing an area/patch test and consulting a healthcare professional if you have sensitive skin. Discontinue use if any irritation occurs. Please note that Fro Butter products are for external use only and should not be consumed as they may contain essential oils, which are not meant to be ingested.

Area/Patch Test: It is recommended to conduct an area/patch test by applying a small amount of Fro Butter mixture on the skin near your elbow and covering it with a bandage for 24 hours. If no allergic response such as redness, itchiness, or swelling occurs, you can proceed to apply the treatment as directed. However, if you experience an allergic reaction, we advise against using Fro Butter and suggest consulting a medical professional.

Tear-Free Formulation

No, our products are not tear-free.

Nut Allergies

Yes, please be aware that all our products contain nut derivatives such as sweet almond oil or coconut oil. You can check the ingredients list for each product in the product description.

Allergic Reaction to Our Product

If you experience an allergic reaction to our product, we recommend discontinuing use immediately and contacting your physician for further guidance on identifying the ingredient you may have had a reaction to.

Shelf Life and Usage

How Long Does a Jar of Fro Butter Last?

The duration of a jar of Fro Butter depends on the frequency of usage. With daily use, one jar can last approximately 30 days. To extend the shelf life of unused butter, store it in the freezer.

Shipping and Tracking

How to Track My Order?

You can easily track your order by visiting our website's homepage and navigating to the 'Track Order' page. Alternatively, you can click on this link: Track Order.

Shipping Notification

Yes, you will receive a shipping confirmation email for each shipment as your order goes through fulfillment.

Shipping Time

For regular orders, the processing time to make the products from scratch is 5-7 business days after receiving and accepting your payment. Please note that business days do not include weekends or federal holidays.

Elite Order Shipping Time

For Elite orders, the processing time to make the products from scratch is 2-5 business days after receiving and accepting your payment. Business days do not include weekends or federal holidays.

Free Shipping Qualification

To qualify for free shipping, your order must reach $65 or more before tax or shipping charges are applied, after any discounts have been applied. The shipping discount will be reflected in the total order calculation.

Shipping Speed for Free Shipping

For orders eligible for free shipping, the processing time to make the products from scratch is 5-7 business days after receiving and accepting your payment. Business days do not include weekends or federal holidays.

Shipping Speed for Elite Free Shipping

For Elite orders eligible for free shipping, the processing time to make the products from scratch is 2-3 business days after receiving and accepting your payment. Business days do not include weekends or federal holidays.

Order Shipment Time

All orders have a lead time of 5-7 business days upon receipt of the order. The shipping method applies once the order has moved from our fulfillment center and is shipped by the carrier. During holidays or promotions, the lead time may be approximately 7-14 business days. The shipping method applies once the order has moved from our fulfillment center and is shipped by the carrier.

Elite Member Order Shipment Time

All Elite member orders have a lead time of 2-3 business days upon receipt of the order. The shipping method applies once the order has moved from our fulfillment center and is shipped by the carrier. During holidays or promotions, the lead time may be approximately 5-7 business days. The shipping method applies once the order has moved from our fulfillment center and is shipped by the carrier.

International Shipping

Currently, we only ship orders within the United States, including Puerto Rico and the Virgin Islands. We do not offer international shipping at this time.

Saturday Delivery and Order Pickup

Shipping times are based on Monday to Friday deliveries. We do not offer order pickup at our location as we currently only provide shipping services.

Military Addresses

Yes, we do ship to military addresses using the United States Postal Services. When entering your address, you can select the appropriate armed forces location at the bottom of the "state" drop-down menu.

Invalid Shipping Address Error

If you receive an error message stating that your shipping address is invalid, please note that our shipping is directly tied to the carrier's website. This error may occur if the carrier is unable to ship to or locate the specified address in their database. Please ensure that you provide a valid United States address for successful shipping.

Damaged Package

If your package arrives damaged, please email us at sales@frobutter.com with an image of the damage and your order number. Our sales team will reach out to assist you promptly.

Package Not Received

If your package is marked as delivered but has not arrived, please file a claim with the carrier listed on your shipping notification. For USPS, you can contact their customer service at (800) 275-8777.

Lost or Stolen Package

Once an order has shipped, it is the customer's responsibility to provide a safe and accurate delivery address. Fro Butter is not liable for lost, stolen, or undelivered packages confirmed as delivered to the provided address. Please contact the carrier for further information regarding the delivery. If necessary, you can schedule a pickup at the carrier's holding facility by contacting them and providing your tracking number for assistance with the investigation.

Incorrect Item Received

If you received the wrong item due to an error on our part, we apologize for the inconvenience. Please contact us within 5 business days of receiving the item, providing the order number based on the mail carrier's delivery confirmation. We will provide a return label for the incorrectly shipped item and arrange for the correct product to be shipped to you.

Tracking Number Issues

If your tracking number is not working, please allow at least one to two business days for the carrier to update their website with the complete tracking information.

Order Confirmation Not Received

Order confirmations are automatically sent by our system once an order has been placed. If you have not received a confirmation email, please check your spam folder to ensure it was not filtered there. Additionally, please double-check that you entered your email address correctly during checkout.

Payment Acceptance

Accepted Forms of Payment

We accept United States-based credit, debit, and gift cards with Visa, Mastercard, Discover, or American Express logos.

PayPal

Yes, we accept PayPal as a payment option.

Money Orders

Unfortunately, we do not accept money orders. Please refer to the accepted forms of payment mentioned above.

Other Questions

Amazon Sales

Our products are sold on Amazon by third-party distributors. If you have any issues with your Amazon purchase or need to make a return, please contact Amazon directly for further instructions.

Formula Consistency

We are proud to say that our beloved formula has remained consistent over the past decade. However, there may be slight variations in color due to seasonal changes and the time of Shea Nut harvesting.

Product Sampling

We regularly partner with trade shows and events to offer product sampling opportunities. Stay updated on upcoming events near you by following us on Instagram @Frobutter.

In-Store Availability

Currently, we do not sell Fro Butter products in physical stores. We focus on providing the best possible experience to our customers through direct-to-customer sales.

Contacting Us

Due to staff limitations and high volumes, we handle all inquiries via email at sales@frobutter.com. We strive to respond to your queries as soon as possible.

Unsubscribing from Mailing List

To unsubscribe from our mailing list, scroll to the bottom of the email you received and click the "unsubscribe" button. This will remove you from future marketing emails.

Requesting Donations or Event Samples

If you have a request for donations and/or samples for your upcoming event, please send your request to sales@frobutter.com.

Coupons

Certainly! Subscribe to our email list to receive exclusive savings and flash sale offers.

Consistency and Scent Variations

Our products contain natural and organic ingredients without harmful chemicals. Due to the nature of these ingredients, the consistency and scent may vary slightly between batches.

Returns, Exchanges, and Cancellations

Product Exchanges

Due to the sensitive nature of our products, we do not accept returns or exchanges once a product has been used or opened. Please refer to our return policy for more detailed information.

Order Cancellation

If you wish to cancel your order before it has been packed or staged for shipping, please contact customer service at sales@frobutter.com. Include your order number in the subject line for efficient processing.