At Fro Butter we are committed to your satisfaction. Unfortunately due the sensitivity of our products all sales are final.
Refund granted will be processed based on the original form of payment. Please allow 2-3 business days to view this transaction in your account.
LOST / STOLEN PACKAGES
If your package has been lost/stolen, please file a claim with the carrier listed on your shipping notification. USPS Customer Service Contact Number: (800) 275-8777
UNDELIVERABLE PACKAGES, SHIPPING
If a package has been returned to our warehouse as undeliverable, you will be contacted by email or phone for address verification. If there is no response in 7 days, you will be issued a refund for the amount of the order minus the initial shipping costs.
The following items cannot be returned:
We are unable to process new orders via the return process. If you wish to replace the item, please place another order online. For your protection and to ensure prompt delivery, we recommend that you send your return via USPS with tracking. We are sorry, but return shipping fees are not refundable. In the case of Damaged Items, please refer to damaged items section below.
If you purchased from one of our retailers or distributors – returns should be coordinated through that company according to its return policies and procedures. Receipt is required.
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping package to show some wear. If damage occurred to any product(s), please photograph the package and damaged item(s) and email it to us at firstname.lastname@example.org.
Please include your order number.
We are available Monday through Friday from 10:00 AM to 2:00 PM U.S. Eastern Time, excluding holidays. Our customer service representatives will be happy to assist you.
If you received the wrong item based on a packaging error on our part, we apologize and are glad to correct our error. Please contact us within 5 business days of receiving the item based on mail carrier’s delivery confirmation status. We will provide a return label for the item that was incorrectly shipped. We will then ship you the correct product.
Please bear in mind that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has been shipped.