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Returns & Exchange Returns & Exchange

Returns & Exchange Returns & Exchange

Effective Date: 11/17/2020

RETURNS & Non- Subscription Cancellations

Our Return Policy forms part of, and must be read in conjunction with, our Terms and Conditions, Privacy Policy and Shipping Policy. We reserve the right to change this Return Policy at any time.

Welcome to Fro Butter!

Fro Butter is owned and operated by Black Hair in the Nude LLC.

This Return Policy applies to all products purchased through:

https://frobutter.com

00% RISK FREE GUARANTEE

We stand by the quality of our products and are confident that you will be satisfied with your purchase. If, for any reason, you are not happy with our products, we offer a 7-day money-back guarantee. Simply contact us by clicking HERE or by emailing sales@frobutter.com

Please note 100% money back guarantee covers price of product only. 100% money back guarantee does not cover shipping and handling fees. Customer is responsible for return shipping cost.

No refunds are made for products that are in transit to be delivered or have not yet been delivered.

EXCEPTIONS

The following items cannot be returned:

Free Gifts/ Free Items

DEFECTIVE OR DAMAGED PRODUCTS>

We do our best and our best effort to prevent any damage to your goods during transit it is possible that problems may arise. We apologize for the inconvenience presented; our goal is always to provide the best service.

We only offer refunds or replace items if they are defective or damaged. If you need to exchange it for the same item or you need a refund, please click HERE send us an email at sales@frobutter.com

Purchases made on our website can be returned for a refund or exchange within 7 days of delivery. If it has been more than 7 days since the delivery of the product, we cannot offer you a refund.

Remember that you have 7 days from the date of delivery of the product to request an exchange of the product for an equal or similar product or to request a refund, in the event that the product is defective or damaged.

Please email sales@frobutter.com for return instructions.

CONDITIONS OF RETURN OF DAMAGED ITEMS

We will need to know your order number.

  • We need proof of the damage or defect (pictures).
  • All returns must be accompanied with your invoice as proof of purchase.
  • We need the tracking number of the return shipment. Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
  • Fro Butter reserves the right to reject any returns which do not comply with our Return Policy. Returns that do not fulfill our return policy may be shipped back to the client at their own cost.

ORDER CHANGES AND CANCELLATION

You can email Sales@frobutter.com to request a cancellation or make any changes to your order. We are only able to cancel or change your order if it is still currently processing. Unfortunately, Fro Butter cannot make any changes for orders that have already shipped.

PROCESSING YOUR REFUND

Once your return has been received and accepted, please allow 7 to 14 business days for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your expense. It may take 1-2 billing cycles for refunds to appear on your credit card statement, depending on your credit card company. If your return has been accepted, your refund will be issued and you will receive a return confirmation email. Your refund will be completed via the original payment method.

CONTACT US

If you have questions about this Return Policy, please contact us throw our contact page or contact us at: Sales@frobutter.com

2400 Riverstone BLVD Unit #4430 Canton GA 30114

Join our community!

Effective Date: 11/17/2020

RETURNS & Non- Subscription Cancellations

Our Return Policy forms part of, and must be read in conjunction with, our Terms and Conditions, Privacy Policy and Shipping Policy. We reserve the right to change this Return Policy at any time.

Welcome to Fro Butter!

Fro Butter is owned and operated by Black Hair in the Nude LLC.

This Return Policy applies to all products purchased through:

https://frobutter.com

00% RISK FREE GUARANTEE

We stand by the quality of our products and are confident that you will be satisfied with your purchase. If, for any reason, you are not happy with our products, we offer a 7-day money-back guarantee. Simply contact us by clicking HERE or by emailing sales@frobutter.com

Please note 100% money back guarantee covers price of product only. 100% money back guarantee does not cover shipping and handling fees. Customer is responsible for return shipping cost.

No refunds are made for products that are in transit to be delivered or have not yet been delivered.

EXCEPTIONS

The following items cannot be returned:

Free Gifts/ Free Items

DEFECTIVE OR DAMAGED PRODUCTS>

We do our best and our best effort to prevent any damage to your goods during transit it is possible that problems may arise. We apologize for the inconvenience presented; our goal is always to provide the best service.

We only offer refunds or replace items if they are defective or damaged. If you need to exchange it for the same item or you need a refund, please click HERE send us an email at sales@frobutter.com

Purchases made on our website can be returned for a refund or exchange within 7 days of delivery. If it has been more than 7 days since the delivery of the product, we cannot offer you a refund.

Remember that you have 7 days from the date of delivery of the product to request an exchange of the product for an equal or similar product or to request a refund, in the event that the product is defective or damaged.

Please email sales@frobutter.com for return instructions.

CONDITIONS OF RETURN OF DAMAGED ITEMS

We will need to know your order number.

  • We need proof of the damage or defect (pictures).
  • All returns must be accompanied with your invoice as proof of purchase.
  • We need the tracking number of the return shipment. Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
  • Fro Butter reserves the right to reject any returns which do not comply with our Return Policy. Returns that do not fulfill our return policy may be shipped back to the client at their own cost.

ORDER CHANGES AND CANCELLATION

You can email Sales@frobutter.com to request a cancellation or make any changes to your order. We are only able to cancel or change your order if it is still currently processing. Unfortunately, Fro Butter cannot make any changes for orders that have already shipped.

PROCESSING YOUR REFUND

Once your return has been received and accepted, please allow 7 to 14 business days for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your expense. It may take 1-2 billing cycles for refunds to appear on your credit card statement, depending on your credit card company. If your return has been accepted, your refund will be issued and you will receive a return confirmation email. Your refund will be completed via the original payment method.

CONTACT US

If you have questions about this Return Policy, please contact us throw our contact page or contact us at: Sales@frobutter.com

2400 Riverstone BLVD Unit #4430 Canton GA 30114

Join our community!

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