No refunds are made for products that are in transit to be delivered or have not yet been delivered.
**PLEASE NOTE DUE TO COVID REGULATIONS, ALL SALES ARE FINAL. WE DO NOT ACCEPT RETURNS OR EXCHANGES**
DEFECTIVE OR DAMAGED PRODUCTS
We do our best and our best effort to prevent any damage to your goods during transit it is possible that problems may arise. We apologize for the inconvenience presented; our goal is always to provide the best service.
We only offer refunds or replace items if they are defective or damaged. If you need to exchange it for the same item or you need a refund, please send us an email at firstname.lastname@example.org
Purchases made on our website can be returned for a refund or exchange within 14 days of delivery only in the event that the product is defective or damaged. If it has been 14 days since the delivery of the product, we cannot offer you a refund.
Remember that you have 14 days from the date of delivery of the product to request an exchange of the product for an equal or similar product or to request a refund, in the event that the product is defective or damaged.
All returns must be accompanied with your invoice as proof of purchase.
We need the tracking number of the return shipment. Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
Fro Butter reserves the right to reject any returns which do not comply with our Return Policy. Returns that do not fulfill our return policy may be shipped back to the client at their own cost.
ORDER CHANGES AND CANCELLATION
You can email INSERT EMAILto request a cancellation or make any changes to your order. We are only able to cancel or change your order if it is still currently processing. Unfortunately, Fro Butter cannot make any changes for orders that have already shipped.
PROCESSING YOUR REFUND
Once your return has been received and accepted, please allow 7 to 10 business days for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your expense. If your return has been accepted, your refund will be issued and you will receive a return confirmation email. Your refund will be completed via the original payment method.
If you have questions about this Return Policy, please contact us throw our contact page or contact us at: Sales@frobutter.com
4595 Towne Lake Pkwy building 300 Suite 140
Woodstock Ga 30189
Fro Butter's Team vision is to take away your hair related worries as you watch your hair #GOALS become a reality.