We do not use synthetic stabilizers or waxes. We do not formulate our butters with loads of beeswax.
As a result, our delicate natural products packaged are sensitive to temperature changes. During very warm weather, products may soften or even melt as they sit in warm mail trucks, mailboxes, or on front porches. We use more protective packaging in the heat of summer, so most products do make their journey safely.
Since melting is a natural reaction to heat and we have no control over the conditions during transit or delivery, please understand that we cannot be responsible for melted products. We cannot accept returns or issue refunds for melted products.
On sunny or warm days, BEFORE opening the jars, place the items in your refrigerator for a few hours to allow them to harden, just in case they have melted in transit. If you open items, to check if melting has occurred, they may spill out and make a mess! The quality and healing properties of our products are not affected by melting.
As it begins to harden up--give it a stir and place it back in the refrigerator so that the solid portions do not sink to the bottom of the container.
The melting will not affect the quality of the whipped butter as a great moisturizer, but the whipped consistency will change. Whipping adds tiny air bubbles (just like whipping cream) that increase the size, lighten the density and change the texture, making the butter light and fluffy. If a whipped product melts, the air bubbles are collapsed, so the volume is decreased. So although the jar was filled to the top, if the butter melts, there will be less volume in the container. The container may actually look half full.
During hot weather we do our best to protect our products from melting. This summer has been unusually hot.
We check every product before it is packed for shipping
We have switched from shipping in envelopes to using thermal cooling lined foil envelopes that allow more padding for insulation
As a result, most products shipped in warm weather arrive without melting. But please understand, there is no way that we can ship products to completely control for the high heat temperatures of summer, trucks and mailboxes.
One of my biggest challenges as a formulator of natural skin care products is controlling the effect of outside temperature. There are times we create an excellent product during the cold winter only to discover the product is too soft in the summer.
Many commercial products contain phthalates to stabilize and maintain viscosity (thickness), cocamide DEA, MEA to thicken, stabilize and emulsify, petroleum based oils and waxes to thicken and stabilize and other additives to insure that their products maintain the same consistency through all temperature variations. Our natural organic products do not contain these or any other synthetic additives.
Our butters are formulated to be a semi-soft solid at room temperature. When applied to our warm skin, they instantly melt, providing an emollient, nourishing and penetrating product. Since melting is a natural reaction to heat, the products mentioned above may melt in transit as they sit in a warm mail truck or mailbox.