When will I receive my Fro Butter?
Fro Butter Processing and Shipping Policy:
Step #1: Processing Time
Please know that due to the fact that all our products are handmade to order, it may take up to 7 Days to process your order.
Step #2: Shipping Time
After your order has been processed, please allow an additional 2-5 business days (not including weekends or holidays) for your Fro Butter package to arrive! Then you are all set to enjoy your Fro Butter experience!
What is the Status of My Order?
I am happy to share that can check the status of your order HERE
I did not receive a confirmation email for my order. How do I know my order went through?
First, please be sure to check your spam/junk email folder for your Fro Butter confirmation email. There is a possibility that your email confirmation landed there.
And for Gmail users, please also check your “Promotions” tab, because your Confirmation email may have landed there as well.
If you are still not able to find your email in any of the places mentioned above, no worries, please contact us at sales@frobutter.com and we will gladly assist you.
What is the Fro Butter Refund Policy?
AT FRO BUTTER WE ARE COMMITTED TO YOUR SATISFACTION. UNFORTUNATELY DUE THE SENSITIVITY OF OUR PRODUCTS ALL SALES ARE FINAL.
What happens if I gave you all the incorrect shipping address?
Incorrect Shipping Address Policy
1). The purchaser is responsible for providing the correct mailing address. Before finalizing your order, be certain your shipping address is correct.
2). We are not responsible for goods delivered to the wrong address input at the time of ordering.
3). If you happen to notice that you entered the wrong address, you can email us at sales@frobutter.com with the correct shipping address before your shipping label is created.
4). Once your shipping label is created, we will not be responsible for the incorrect address & the subsequent delivery.
My tracking information shows that my Fro Butter package was "Returned to Sender". What do I do now?
Returned to Sender Policy
1). If a package is returned to Fro Butter due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery, the customer will be responsible for the return shipping cost, as well as, any additional delivery cost.
2). Fro Butter is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.
3). No refunds will be provided if any part of the address is incorrect.
The tracking shows that my Fro Butter package was delivered but I didn’t receive my package. My package was lost or stolen. What do I do now?
Lost or Stolen Fro Butter Package Policy
We are so sorry to hear that your Fro Butter package has been either lost or stolen. Please see below:
1). Fro Butter is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order.
2). Upon customer inquiry, Fro Butter will confirm delivery to the provided address, date of delivery, as well as, tracking & shipping carrier information for the customer to investigate.
3). If after the customer has directly contacted the carrier, and the carrier is unable to locate the missing package, please contact us at sales@frobutter with the case number provided from the carrier and we will further assist.
My Fro Butter order arrived damaged. What should I do?
If your product arrived damaged, we are so sorry about that! Please send an email to sales@frobutter.com and we will gladly assist you.
Will my products be all natural and organic?
Yes, we will only provide natural and/or organic ingredients. We keep our labels simple, so you can understand exactly what's on your hair. All ingredient information is on each individual product page.
How long will they last?
Approximately one full calendar year.
I'm allergic to a few things.
Ingredients may have been derived from corn, soy, wheat, and/or nut products. They may have also been produced in a facility that makes those products.
We recommend conducting a "patch test" on your arm and a section of hair before use.
Are Fro Butter products safe to use on children?
Yes, however children can be sensitive to natural ingredients too. For this reason, we recommend conducting a patch test to ensure they are not allergic. Apply product to a small patch of skin, and let it sit for 24 hours. If nothing happens, then go right ahead and apply the product.
Are Fro Butter products safe to use on color treated hair?
Yes, they are!
Do you use natural fragrance?
Yes, we use natural fragrance oils and some synthetic fragrances but they are all phthalate free.
Does Fro Butter ship internationally?
Yes we do yet ship internationally.
I would like to leave some feedback; how do I do that?
We would love to hear from you! Please email us your feedback at: sales@frobutter.com
